The following Terms and Conditions shall apply to all users of CTS Internet / DSL. For the purposes of the Terms and Conditions, you will be referred to as the “Customer”.
Acceptable Use Policy – CTS
IN ORDER TO PROVIDE HIGH QUALITY INTERNET SERVICE AND TO INSURE THE SECURITY, RELIABILITY AND PRIVACY OF THE CTS NETWORK, CTS HAS ADOPTED THIS ACCEPTABLE USE POLICY (AUP). THIS AUP ALONG WITH THE CTS SERVICE AGREEMENT WILL GOVERN THE CUSTOMER’S USE OF THE CTS INTERNET AND RELATED SERVICES. THE CUSTOMER RECOGNIZES AND AGREES THAT THE THEN CURRENT VERSION OF THE AUP WILL BE MAINTAINED BY CTS AND POSTED ON THE CTS WEBSITE WWW.GOCTS.COM AND WILL SUPERCEED ALL PERVIOUS VERSIONS OF THIS DOCUMENT AND THAT CUSTOMER’S CONTINUED USE OF CTS’S INTERNET SERVICE WILL CONSTITUTE CUSTOMER’S ACCEPTANCE OF THIS POLICY AS IT MAY BE AMMENDED.
BY USING THE CTS INTERNET SERVICE, THE CUSTOMER AGREES TO ABIDE BY, AND REQUIRE EACH USER OF THE SERVICE TO ABIDE BY, THE TERMS OF THIS AUP AND THE CTS SERVICE AGREEMENT. ANY USER WHO DOES NOT AGREE TO BE BOUND BY THESE TERMS MUST IMMEDIATELY CEASE USE OF THE CTS INTERNET SERVICE.
CTS RESERVES THE RIGHT AT ITS SOLE DISCREATION TO IMMEDIATELY SUSPEND, TERMINATE, OR RESTRICT USE OF THE SERVICE WITHOUT NOTICE IF SUCH USE VIOLATES THE AUP OR SERVICE AGREEMENT, IS OBJECTINALBLE OR UNLAWFUL, INTERFERES WITH THE CTS NETWORK OR THE INTERNET OR OTHERS’ USE OF THE SERVICE.
The service is designed solely for personal or business use. Customer is responsible for any misuse of the Service that occurs through Customer’s account, whether by an employee of Customer’s business or an authorized or unauthorized third-party. Customer is responsible for any and all email addresses associated with the Customer’s account. Customer must take steps to ensure that others do not gain unauthorized access to the Service. Customer is solely responsible for the security of (i) any device Customer chooses to connect to the service, including any data stored or shared on that device and (ii) any access point to the Service. If the Customer sells or resells advertising or web space to a third party, then the Customer will be responsible for the content of such advertising or on such web space and the actions of such third party. Customer will not resell or redistribute, or enable others to resell or redistribute, access to the Service in any manner, including, but not limited to, wireless technology, except as expressly provided in any contract for service. CTS reserves the right to disconnect or reclassify the Service to a higher grade or to immediately suspend or terminate the Service for failure to comply with any portion of this provision or this Policy, without prior notice.
PROHIBITED ACTIVITES USING THE NETWORK AND SERVICE
Any activity or use of the Service which violates system or network security or integrity are prohibited and may result in criminal and civil liability. Such violations include, without limitation, the following:
NO ILLEGAL OR FRAUDULENT USE
The Service may be used only for lawful purposes. Customer will not use or allow others to use the service in any manner that is in violation of any applicable federal, state, local or international laws or regulations or to promote, engage in, or enable illegal activity or conduct that violates or infringes upon the rights of any person. Transmission or distribution of any material in violation of any applicable law or regulation in prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret, or other intellectual property right used without proper authorization, and material that is obscene illegal, defamatory, constitutes an illegal threat, or violates export control laws. Furthermore, use of the Service to impersonate a person or entity is not permitted.
NO COPYRIGHT OR TRADEMARK INFRINGEMENT
CTS reserves the right to suspend or terminate accounts which are in violation of Copyright Infringement laws.
Users many not send any unsolicited bulk email or electronic communications including, but not limited to, instant messenger programs, IRC, Usenet, etc. That promotes or advertises a cause, opinion, money making opportunity, or the like that the recipient did not specifically request from the sender. All commercial email messaging must comply with the Federal, State, and Local law, such as the CAN-SPAM Act. These communications do not necessarily have to pass through the Service’s email infrastructure – it only needs to originate from a Service User.
NO SYSTEM DISRUPTION
Customer will not use, or allow others to use the Service to disrupt degrade, and/or otherwise
adversely affect CTS’s network or computer equipment owned by CTS or other CTS customers.
User is solely responsible for the security of any device connected to the Service, including any data stored on that device. Users shall take all necessary steps to avoid actions that result in the abuse of a resource on their network. Examples of the abuse of resources include, but are not limited to: open news servers, open SMTP servers, insecure routers, wireless access and insecure proxy servers. Upon notification from CTS, Users are required to address the problem in a timely fashion. Failure to address an issue after notification will be considered a violation of the AUP.
Customer will not use, nor allow other to use, the Service to access the accounts of others or to attempt to penetrate security measures of the Service or other computer systems (“hacking”) or to cause a disruption of the Service to other on-line users. Customer will not use, nor allow others to use, tools designed for compromising network security, such as password-guessing programs, cracking tools, packet sniffers or network probing tools.
CTS reserves the right to use a changing variety of reasonable network management techniques including but not limited to (i) allocation a fixed maximum amount of bandwidth to non-customers seeking to upload peer-to-peer files from customers; (ii) utilizing STM technology to prioritize traffic during times of peak congestion; and (iii) implementing filtering and spam detection techniques to manage reliable email sources and mitigate spam.
Users must take appropriate action to prevent their systems from becoming infected with and/or distributing computer viruses such as but not limited to worms, “Trojan horses”, denial of service attacks bots. CTS will take appropriate (as decided by CTS’s sole discretion) action against Users infected with computer viruses or worms to prevent further spread.
CTS reserves the right to investigate violations of this UP, including the gathering of information from the Customer or other Users involved and the complaining party, if any, and the examination of material on CTS’s servers and network. CTS prefers to advise Users of AUP violations and any necessary corrective action but, if CTS, in its sole discretion, determines that a User has violated the AUP, CTS will take any responsive action that is deemed appropriate without prior notification. Such action includes but is not limited to: temporary suspension of service, reduction of service resources, and termination of service. CTS is not liable for any such responsive action and these actions are not exclusive. CTS may take other legal or technical action it deems appropriate.
The failure by CTS or its affiliates to enforce any provision of the Policy at any given time shall not be construed as a waiver of any right to do so at any future time thereafter.
REVISIONS TO POLICY
CTS reserves the right to update or modify this Policy at any time and from time to time with or without prior notice. Continued use of the Service will be deemed acknowledgment and acceptance of this Policy. Notice of modifications to this Policy may be given by posting such changes to CTS’s homepage (www.gocts.com), by email or by conventional mail, and will be effective immediately upon posting or sending. In the event of a conflict between any customer or customer agreement and this Policy, the terms of this Policy will govern.
Backup Power Consumer Disclosure Form
Backup Power for Home Phone Services during Power Outages
For many years, your home phone would allow you to stay connected to emergency voice services during a power outage. However, today’s advanced home phone services are provided using fiber optics that require an electrical connection. These advanced home phone services come with battery backup power when installed that should provide approximately 2 hours of phone service in case of an outage. This is not talk time, but extended service time to enable you to contact emergency services if needed. However, as with all batteries, the shelf life is subject to deteriorate over time.
To avoid a disruption of home voice service during an outage at your home, and to maintain the ability to connect to 911 emergency services, we offer you the option of purchasing extended backup power for your home phone service. If you have any questions or want to purchase a backup battery through us, please call 269-746-4411.
Installation: $105 initial install of equipment
What Your Battery Can – and Can’t – Do for You
The backup batteries for communication services allow you to continue to use your home voice services during a power outage. Without a backup battery or alternate backup source such as a generator, customers will not be able to make any calls, including emergency calls to 911. The only way to maintain the ability to use your phone is by using some form of backup power. This backup battery does not provide power to any services other than telephone service. Home security systems, medical monitoring devices, cordless telephones, and other equipment will not run on a home phone backup battery.
Expected Backup Power Duration
Backup batteries are expected to last at least 8 hours on standby power. This is NOT talk time. It is only the ability to contact 911 emergency services. Battery age, maintenance and other factors will determine the extent of actual back up power.
Instructions for Proper Care and Use of Your Battery
Please follow the more detailed instructions included with your battery for warranty, proper use, storage and care of your battery to ensure that it will function as needed during a power outage.
All questions and issues with the battery need to be directed to the manufacturer.
PSI – PowerTec Solutions International
Phone: 270-813-1110 Email: firstname.lastname@example.org